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Diagnostics

Server​

Diagnostic Collection​

Diagnostic files provide ImmersaView Support with information for VADAAR inquiries.

A diagnostic collection contains:

  • The 10 most recent log files from VADAAR Server
  • The Server configuration
  • If the embedded database server is in use, its log file

Download a Diagnostic Collection​

Prerequisite

VADAAR Server version 2.1 is required for downloading a diagnostic collection. For older versions, manually collect files from their locations on disk.

To download a diagnostic collection:

  1. Navigate to Settings > About.
  2. In the toolbar at the top of the page, select Download Logs.
  3. In the drop down menu, select Server.

Result: A compressed collection of diagnostic files download to the Downloads folder of your machine.

note

Log files for Sender, Viewer and the UI need to be collected manually.

File Locations​

To manually collect log files, navigate to the below paths:

%PROGRAMDATA%\VADAAR-Server\Logs

User Interface (UI) Logs​

Prerequisite

VADAAR Server version 2.2 is required for downloading UI logs.

To download UI logs:

  1. Navigate to Settings > About.
  2. In the toolbar at the top of the page, select Download Logs.
  3. In the drop down menu, select UI.

Result: A UI log file downloads to the Downloads folder of your machine.

Viewer File Locations​

To manually collect log files, navigate to the below paths:

%LOCALAPPDATA%\.vadaar\vadaar-viewer

Sender File Locations​

To manually collect log files, navigate to the below paths:

%LOCALAPPDATA%\.vadaar\vadaar-sender

Report a Bug​

Report a bug with VADAAR on the ImmersaView website using the Report a Bug page. When reporting a bug it is important to include the log files time stamped around the date and time the bug occurred.